Sr. Associate, Global Customer Care

About the role

In this role, you will be responsible for managing complex order-to-cash activities, driving operational excellence, improving customer outcomes, and supporting the continued evolution of our Global Customer Order Fulfilment & Operational Ownership Proactively identify and resolve issues impacting order fulfilment, delivery commitments, customer experience, or revenue realization.

What you'll do

• Be responsible for managing complex order-to-cash activities, driving operational excellence, improving customer outcomes
• Drive reduction of order backlog, order holds, repeat errors, and process exceptions. Act as an escalation point for critical customer, operational

What you need

• Customer service
• Accounts receivable