1:1 Mentorship Program Lead
RemoteFull-time3–5 yrsPosted 2 months ago
Mid-level consulting role at Indigo Research. Needs 3–5 years. Remote.
About the role
The 1:1 Program Lead is a key member of the Operations Team responsible for the end-to-end planning, execution, and student success across our 1:1 Online Research Mentorship programs (Explorer, Researcher, and Innovator). This role focuses on mentor matching, tracking multi-milestone research deliverables, maintaining parent/family communications, facilitating academic credits, and supporting publication/competition submissions.
What you'll do
- Team Leadership & Operations Oversight
- Oversee Mentor Operations Lead, supervising the execution of the end-to-end Mentor Lifecycle
- Ensure accountability for mentor KPI tracking systems, mentor performance reviews, recertification efforts (IRB & Publication Support), capacity forecasting
- Oversee Junior Operations Coordinator, providing direction on mentor allocations, ensuring target turnarounds, administrative support SOPs, database accuracy
- Align mentor management systems and allocation pipelines with 1:1 program outcomes to eliminate bottlenecks and operational friction for workflow optimization
What you need
- CRM
- MS Office
- Research
- SOP writing
- Project management
- Stakeholder management