Senior System Administrator
BengaluruFull-time5–8 yrsPosted yesterday
Senior IT support role at Infinite Computer Solutions in Bengaluru. Needs 5–8 years.
About the role
Looking for a Major Incident Manager with 5-8 years of experience in Healthcare IT operations to manage critical incidents, drive ITSM governance, ensure SLA compliance, and coordinate service restoration in a 24x7 support environment.
What you'll do
- Lead Major Incident, Incident, Change, Problem, and Service Request Management activities
- Drive SLA adherence, ticket governance, escalation management, and service performance
- Coordinate with technical teams, service desk, and business stakeholders for timely issue resolution
- Provide executive communications, incident updates, and operational reporting
- Support ITIL process compliance and continuous service improvement initiatives
What you need
- ITIL
- Ticketing tools
- ServiceNow
- JIRA
Good to have
- Power BI
- Power Automate