Technical Lead
HyderabadFull-timeSenior levelPosted over a month ago
Senior software engineering role at Infinite Computer Solutions in Hyderabad. Needs a B.Sc, B.Tech or B.E..
About the role
We are looking for an AWS Connect Engineer who can both design and operate the Amazon Connect contact center and build the reporting and analytics that leadership relies on. The ideal candidate is equally comfortable building IVR/contact flows and AI-assisted quality evaluation as they are writing SQL against the analytics data lake and standing up automated daily reports.
What you'll do
- A. Amazon Connect – Design & Configuration
- B. Quality, AI & Contact Lens
- D. Reporting, Metrics & Analytics (equal priority)
- E. Operations & Governance
- Contact Lens, evaluation forms, and quality-management configuration
What you need
- SQL
- Node.js
- AWS
- Python
- ServiceNow
- Active Directory
Good to have
- Power BI
- LLMs
- IAM
- Terraform