Editorial Services Manager

About the role

Reporting to the Editorial Services Director, the Editorial Services Manager leads the day-to-day delivery of centralised editorial services through the Editorial Services Co-ordinator teams. The role is accountable for operational performance, quality and the flow of work across the function, ensuring that agreed service levels and customer outcomes are achieved consistently.

What you'll do

• Lead the day-to-day operation of Editorial Services, setting clear priorities and ensuring work is allocated and delivered in line with agreed standards
• Own operational performance across the Co-ordinator teams, including quality, workflow
• Monitor service performance and customer outcomes against agreed service levels and expectations
• Establish and maintain effective performance routines to track KPIs, SLAs, backlog health, ageing, work in progress, throughput, productivity
• Use Kanban and other visual management tools to maintain a clear view of demand, capacity, dependencies and flow; identify bottlenecks

What you need

• Six Sigma
• Root cause analysis
• Kaizen
• Performance management
• SOP writing