Senior Executive II
GurugramFull-time3–6 yrsPosted 1 week ago
Mid-level customer support role at INSC IND GBS India in Gurugram. Needs 3+ years and a degree.
About the role
Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department. Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.
What you'll do
- Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level
- Liaise with other functional department to ensure on time order fulfilment
- Provide timely & accurate stock status & feedback to Customers
- Ensure all service failure is recorded accurately into the Issue Management system. Work together with appropriate functional department to provide corrective and…
- Ensure accurate SAP master data relating to order entry, such as customer master, pricing condition and customer material information record are well-maintain at all time
What you need
- Customer service
- SAP
- Accounts receivable
- ERP
- Communication
- Statutory compliance
Good to have
- Statutory audit