CXone Administrator II
RemoteFull-time2–5 yrsPosted 2 weeks ago
Mid-level IT support role at Insite Managed Solutions. Needs 2+ years. Remote.
About the role
As a CXone Administrator II, you will provide administrative and technical support for the NICE CXone platform, including configuration, troubleshooting, routing, and reporting. Working under the direction of the CXone Helpdesk Manager, this role is ideal for an experienced CXone Administrator who can independently manage core platform responsibilities while taking on increasingly complex technical issues and configuration work.
What you'll do
- Provide administrative and technical support for the NICE CXone platform, including configuration, troubleshooting, routing, and reporting
- Working under the direction of the CXone Helpdesk Manager, this role is ideal for an experienced CXone Administrator who can independently manage core platform…
- Investigate and troubleshoot platform issues, independently resolving issues within scope and escalating more complex technical issues with documented findings
- Support routing and configuration changes, with opportunities to expand technical capability within CXone Studio
- Build and maintain CXone reporting to support troubleshooting, platform performance, and operational needs
What you need
- Troubleshooting
- Salesforce