Client Support Specialist

About the role

This position is an integral part of our global front line customer support team focused on providing a high level of technical support and customer services to ICE Data Services clients globally. Troubleshooting client inquiries where required and working closely with all internal teams and stakeholders until resolution.

What you'll do

• Provide exceptional overall experience for clients using time-sensitive, mission critical data and applications
• Including educating clients on information technology issues/services Provide operational support to global client support teams by assisting in key workflows and…
• Implement standard operating procedures and customer service guidelines Escalate issues with internal groups to resolve issue with urgency, when applicable
• Establish and maintain effective relationships with counterparts in assigned areas, such as operating systems, applications, mobile devices

What you need

• Customer service
• SOP writing
• Problem solving

Good to have

• CRM
• Ticketing tools
• MS Office
• Salesforce
• ServiceNow