Senior Manager, Data Science
BengaluruFull-time7–13 yrsPosted 4 days ago
Senior data science role at Intuit in Bengaluru. Needs 7+ years and a degree.
About the role
The Intuit Customer Success (ICS) Data Science & Analytics team is seeking a Manager 2, Data Science to lead product analytics for the platform that connects customers with our experts: how customers are routed and matched to the right expert, and how the knowledge and AI-powered tools experts use shape the outcome.
What you'll do
- Own the product analytics framework for the expert platform (event taxonomy, instrumentation requirements, adoption and funnel measurement)
- Define the outcome metrics that make matching and tooling decisions comparable: time to connect, first-contact resolution, transfer and re-contact rate, satisfaction
- Size initiatives before they are built; turning product problem statements into measurable impact estimates from behavioral data
- Design and run the experimentation program, including the designs this domain requires: switchback, cluster-randomized
- Apply causal inference (difference-in-differences, propensity score, synthetic control, instrumental variables) to isolate product impact from shifts in demand mix
What you need
- SQL
- Python
- LLMs
- Instrumentation
- Roadmapping
- Customer success
Good to have
- Compensation and benefits