Staff Program Manager – Expert Readiness & Engagement (India)
BengaluruFull-time8–10 yrsPosted 5 days ago
Senior consulting role at Intuit in Bengaluru. Needs 8–10 years.
About the role
This position is a critical regional leadership role within Intuit's Expert Network, focused on the expert brand, operational readiness, change management, and engagement of our India-based expert community. As the Staff Program Manager of Expert Readiness & Engagement (India), you will serve as the essential connective tissue between our global product/experience strategies and our local Indian expert footprint.
What you'll do
- Lead Regional Change Management & Expert Readiness
- Own the regional readiness roadmap for India, mapping out dependencies, training timelines, and process variations
- Lead post-launch 'hypercare' support structures locally to quickly address technical glitches or operational confusion during critical peak seasons
- Establish Local Listening Infrastructure & Process Rigor
- Insights-to-Action Root Cause Analysis: Partner with the global Expert Voice & Insights team to translate local workflow friction into structured
What you need
- Stakeholder management
- Change management
- Branding
- Root cause analysis
Good to have
- Compensation and benefits