Digital Sales Representative

About the role

The Digital Solutions Representative (DSR) is responsible for driving the successful deployment, adoption and value realization of Intuitive Digital Solutions across assigned customers. The role will own the customer lifecycle by partnering with clinical, administrative, IT and executive stakeholders to integrate digital solutions into customer workflows, build sustained utilization and demonstrate meaningful customer value.

What you'll do

• Drive activation and implementation of digital solutions across new installations and eligible existing customer sites
• Manage site readiness and activation requirements, proactively identifying dependencies, barriers and risks and coordinating their resolution or escalation
• Drive adoption and sustained utilization of digital solutions by engaging surgeons
• Develop and execute account-level adoption, engagement plans and enabling the workflow and behavioral changes required to improve utilization
• Monitor customer engagement and utilization, identify adoption gaps and implement targeted actions to improve usage and value realization

What you need

• Sales
• Communication

Good to have

• Business development
• Customer success