CSM - MANAGED IT SERVICES (US TIMING)
PuneFull-time7–13 yrsPosted 1 week ago
Senior IT support role at ITC Worldwide in Pune. Needs 7+ years.
About the role
The Customer Success Manager (CSM) is a PMP + Jira 120 Certified Technical Account sales pro responsible for identifying Microsoft customers technical needs, resolving questions or concerns, and providing product knowledge via phone and email. Additionally, CSMs are expected to identify sales opportunities rapidly and work to close new sales or transfer leads to teammates for closure.
What you need
- Microsoft Dynamics
- SaaS sales
- JIRA
- Customer success