ITSM ADMINISTRATOR
PuneFull-timeJunior levelPosted 1 week ago
Software engineering role at ITC Worldwide in Pune.
About the role
This role will ensure the teams customer-friendly approach for resolving the O365/Azure technology related issues. Director role will also produce customer reports, including SLA reports and be responsible for seeing that all SLAs are met. This person will also provide leadership and drive team duties, including remote troubleshooting, documentation of customer interactions, and processing customer requests, to completion.
What you'll do
- Ensure the teams customer-friendly approach for resolving the O365/Azure technology related issues
- Responsible for seeing that all SLAs are met
- Processing tickets, submitting tickets, creating tickets, ticket workflows, ticket
What you need
- JIRA
- CRM
- Power Apps
- Power Automate
- Office 365
- MS Project
Good to have
- Microsoft Dynamics
- Power BI
- Azure
- Confluence