Director Delivery
HyderabadFull-time8–14 yrsPosted over a month ago
Leadership software engineering role at Jade Global in Hyderabad. Needs 8+ years and an MBA, B.Tech or B.E..
About the role
As a Client Delivery Leader, you will serve as the single point of accountability for delivery success across one or more key client accounts. You will manage service delivery execution, customer satisfaction, governance, and stakeholder alignment to ensure projects and services are delivered on time, within scope, and with the highest quality.
What you'll do
- Client Engagement & Satisfaction
- Serve as the primary delivery contact for the client; build trusted relationships with key stakeholders
- Lead regular cadence calls, weekly status reviews (WSRs), and quarterly business reviews (QBRs)
- Own customer satisfaction (CSAT) metrics and proactively manage feedback and improvement actions
- Oversee end-to-end delivery of projects, managed services, and enhancement requests
What you need
- ServiceNow
- Salesforce
- JIRA
- MS Project
- Power BI
- Workday
Good to have
- Agile
- ITIL
- Cross-selling