Senior Support -Crew
Navi MumbaiFull-time10–18 yrsPosted 1 week ago
Leadership hospitality role at JiBe Enterprise in Navi Mumbai. Needs 10+ years and a B.Tech or B.E..
About the role
Senior Support -Crew at JiBe Enterprise. Provide application support to end users of our Marine ERP product mainly on Crew Module and work on quick resolution of issues.
What you'll do
- Provide application support to end users of our Marine ERP product mainly on Crew Module and work on quick resolution of issues
- Coordinating with Client vessels and fleet for crew module related issues
- Troubleshoot application and software related issues and determine the root cause for such issues
- Work on defined SLAs to ensure that our client receives the best of the services
- Ensure complete compliance of ticketing tool and report metrics daily
What you need
- Communication
- ERP
- Ticketing tools