HVAC Equipment Service Technician 5
Hyderabad, Andhra PradeshFull-time10–15 yrsPosted over a month ago
Closed
Leadership trades role at JIN Johnson Controls in Hyderabad and Andhra Pradesh. Needs 10–15 years and a diploma, B.Tech or B.E..
About the role
The Service Manager – Applied HVAC Chiller is responsible for leading the service operations business for centrifugal, screw, scroll, and absorption chillers across the assigned region. This role involves managing a team of service engineers, technicians, and supervisors while ensuring customer satisfaction, operational excellence, revenue growth, service contract management, and adherence to safety and quality standards.
What you'll do
- Manage end-to-end service delivery for applied HVAC chiller equipment
- Oversee planned preventive maintenance (PPM), breakdown service, troubleshooting, repairs, retrofits, and modernization projects
- Ensure timely response and resolution of customer service requests and complaints
- Monitor service KPIs including response time, first-time fix rate, uptime, contract renewals, and customer satisfaction
- Drive operational efficiency and continuous improvement initiatives
What you need
- HVAC
- AC repair
- Root cause analysis
- Performance management
- Employee engagement
- Preventive maintenance
Good to have
- Talent management
- Safety management