Billing Support Specialist
RemoteFull-time2–5 yrsPosted 4 days ago
Mid-level customer support role at Jobgether. Needs 2+ years. Remote.
About the role
As a Billing Support Specialist, you will play an essential role in delivering a seamless billing experience for customers across international markets. You will manage a wide range of billing-related inquiries, helping technical customers resolve payment issues, invoice discrepancies, and account-related questions.
What you'll do
- Provide timely initial responses to customer support requests covering billing questions, pre-sales inquiries, usage optimization, and payment disputes
- Investigate and troubleshoot customer-specific billing issues, including failed payments, outstanding invoices, and payment extension requests
- Triage incoming support cases and guide customers toward relevant documentation, previous solutions, code examples, and technical resources
- Escalate complex issues to the appropriate engineering or business teams when additional expertise or intervention is required
- Identify opportunities to develop, adopt, or improve internal tools that increase support efficiency and streamline workflows
What you need
- Billing
- Customer service
- Test cases
- Communication
- Sales
Good to have
- SQL