Candidate Support Specialist

About the role

We are looking for a detail-oriented and customer-focused professional to support the smooth progression of background verification processes. In this role, you will manage missing information requests, coordinate documentation collection, and ensure verification cases move forward efficiently. You will serve as a key point of contact for candidates and clients, providing guidance and assistance throughout the verification journey.

What you'll do

• Manage centralized Missing Information (MI) follow-ups to ensure background verification cases progress efficiently and without unnecessary delays
• Process and respond to MI requests raised by internal Scoping and Delivery teams in a timely, structured, and accurate manner
• Contact candidates and clients through email, phone, and chat to collect outstanding, missing, or incomplete documentation and information
• Monitor active MI cases, track progress, and ensure resolution within established Service Level Agreements (SLAs)
• Maintain clear, professional, and responsive communication across all support channels

What you need

• Customer service
• Data entry
• Communication