Lead Software Analyst
RemoteFull-timeSenior levelPosted 4 days ago
Senior software engineering role at Jobgether. Needs a B.Sc, B.Tech or B.E.. Remote.
About the role
In this role, you will play a key part in ensuring the stability, reliability, and performance of critical enterprise software applications. You will focus on Level 2 (L2) production support, incident triage, and advanced database troubleshooting, with a strong emphasis on Oracle PL/SQL development. Working across technical and business teams, you will investigate complex production issues, identify root causes, and coordinate effective resolutions.
What you'll do
- Incident Management and Triage: Monitor, prioritize, investigate, and resolve production incidents based on severity and business impact
- Database Development and Support: Maintain and troubleshoot Oracle PL/SQL codebases, write and optimize complex SQL queries, perform database scripting, validate data
- Technical Investigation and Escalation: Conduct detailed root cause analysis, isolate issues, document findings
- Customer and Stakeholder Communication: Participate in customer calls, address technical queries, explain complex issues, and provide clear updates on incident status
- Cross-Functional Collaboration: Work closely with development, QA, operations
What you need
- SQL
- Java
- REST APIs
- Git
- ServiceNow
- JIRA
Good to have
- ITIL
- Linux
- Data modelling
- PowerShell
- Root cause analysis
- SOP writing