Manager, Customer Support
RemoteFull-time7–13 yrs20.3 L–₹26.6 L a yearPosted 4 days ago
Senior customer support role at Jobgether. Needs 7+ years and a BBA, B.Tech or B.E.. Remote; pays ₹20.3–26.6 LPA.
About the role
Working closely with cross-functional stakeholders, you will address escalated customer concerns and translate customer feedback into meaningful service improvements. The position offers an opportunity to shape support operations within a complex technology environment while fostering accountability, collaboration, and continuous learning.
What you'll do
- Lead customer support operations across one or more teams or service tiers, ensuring effective processes, strong team performance, and a customer-focused approach
- Team Leadership & Development
- Lead and direct customer support teams, including supervisors and analysts, delivering technical and non-technical assistance
- Manage employee performance through coaching, development planning, onboarding, succession planning, compensation decisions, and employee relations
- Build team capabilities and ensure appropriate staffing and operational coverage
What you need
- Customer service
- CRM
- Talent management
- Performance management
- Problem solving
Good to have
- ERP
- API testing
- SAS
- Bug tracking
- Postman