ServiceNow Senior Software Engineer - CSM + Service Portal
RemoteFull-time4–7 yrsPosted 3 days ago
Mid-level software engineering role at Jobgether. Needs 4+ years and a B.Sc, B.Tech or B.E.. Remote.
About the role
We are seeking an experienced ServiceNow Senior Software Engineer specializing in Customer Service Management (CSM) and Service Portal to lead and deliver complex enterprise-level solutions. In this role, you will drive the design, development, configuration, and integration of ServiceNow applications to address diverse business needs.
What you'll do
- Lead, coach, and mentor a team of Software Engineers, supporting their technical development and ensuring high-quality project delivery
- Design, develop, configure, and customize ServiceNow applications based on functional and technical requirements
- Gather and analyze requirements from end users, IT teams, and key stakeholders, particularly across Customer Service Management (CSM) and Service Portal capabilities
- Configure and customize ServiceNow modules, application interfaces, workflows, work orders, transfer orders, inventory management, and technician location functionalities
- Design, develop, and maintain integrations between ServiceNow and external applications using REST, SOAP, web services, MID Servers, and cloud-to-cloud connectivity
What you need
- ServiceNow
- REST APIs
- ETL
- ITIL
- SOP writing