Required Technical Support Representative

About the role

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more; Accurately process and record call transactions using a computer and designated tracking software;

What you'll do

• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Research required information using available resources
• Follow standard processes and procedures
• Identify and escalate priority issues per Client specifications

What you need

• Hardware