Collections Specialist
BengaluruFull-time0–2 yrs2.2 L–₹3.1 L a yearPosted open since apr 2025
Entry-level finance role at Jobs at Olyv in Bengaluru. Open to freshers; up to 2 years, with Class 12. Pays ₹2.2–3.1 LPA.
About the role
We are looking for a proactive and customer-focused Collection Specialist to manage customer interactions related to loan repayments. The ideal candidate will be responsible for educating customers on repayment obligations, resolving payment-related queries, and ensuring timely collections while maintaining a positive customer experience.
What you'll do
- Contact customers through inbound and outbound calls regarding loan repayments and overdue accounts
- Communicate key loan details, including outstanding dues, repayment schedules, interest charges, processing fees, due dates, and applicable penalty charges
- Educate customers on the available payment modes and guide them through the repayment process
- Resolve customer queries related to loan disbursal, repayments, payment confirmations, and account status
- Negotiate repayment commitments while adhering to company policies and collection guidelines
What you need
- Collections
- Voice process
- CRM
- Negotiation
- Compliance
Good to have
- Customer service