Customer Service Analyst-Voice Process- ONLY PERSON WITH DISABILITY
MumbaiFull-timeJunior levelPosted 1 week ago
Customer support role at Jobs for Humanity in Mumbai.
About the role
Customer Service Analyst-Voice Process- ONLY PERSON WITH DISABILITY at Jobs for Humanity. Interaction with Techs in field to provide them real time support.
What you'll do
- Interaction with Techs in field to provide them real time support
- Checking status of services on account in diagnostic tools
- Ensure to take appropriate steps to resolve customer's problems
- Troubleshooting of technical issues related to customer’s services Tier 1.5 support
- Communicate effectively and close looping with client in case of observations
What you need
- Voice process
- Customer service
- Root cause analysis
- Telecom
- Communication