Customer support - Team Leader(Voice process)
HyderabadFull-time2–5 yrsPosted 1 week ago
Mid-level customer support role at Jobskey Consultancy in Hyderabad. Needs 2+ years.
About the role
Customer support - Team Leader(Voice process) at Jobskey Consultancy. Oversee day-to-day teams operation and performance.
What you'll do
- Oversee day-to-day teams operation and performance
- Monitor team performance and report on metrics
- Do regular performance evaluation
- Create a motivating work environment and atmosphere
- Develop a well-designed and motivating evaluation program
What you need
- Customer service
- Voice process
- Escalation handling
- Communication
Good to have
- Sales