VOIP Network Engineer
BengaluruFull-timeJunior levelPosted 1 week ago
IT support role at Jobskey Consultancy in Bengaluru.
About the role
VOIP Network Engineer at Jobskey Consultancy. Handle all work / troubleshoot inbound interactions (Chat, email, Call) from customers.
What you'll do
- Handle all work / troubleshoot inbound interactions (Chat, email, Call) from customers
- Timely handoff (escalation) of cases that require technical assistance to NOC etc
- Manage his backlog efficiently, with a focus on customer satisfaction and first-call resolution
- Other team player activities like contributing to KB, notifying/discuss on any process improvement or best practices, sharing/upgrading technology, and product expertise
What you need
- Firewalls
- Linux
- TCP/IP
- CRM
- Salesforce