Client Experience Ambassador
PuneFull-timeJunior levelPosted 4 days ago
Customer support role at Jones Lang LaSalle Building Operations in Pune.
About the role
The Experience Ambassador is responsible for creating exceptional and memorable experiences for customers or guests by providing personalized assistance, engaging interactions, and anticipating their needs. They embody the brand image and values to foster customer loyalty, satisfaction, and advocacy.
What you'll do
- Engage in conversation, actively listen, and show genuine interest in their needs and preferences
- Work towards resolving problems in a timely manner, escalating to the Customer Experience Manager or Operations Manager if necessary
- Provide timely reporting to the Customer Experience Manager or Operations Manager to facilitate service improvements or product enhancements
- Training and Development: Stay updated on industry trends, market competition, and customer experience best practices
- Participate in training sessions or workshops to enhance product knowledge and customer service skills
What you need
- CRM
- Customer service
- Sales
- Upselling
- Cross-selling
- Problem solving