Loan Servicing Manager
BengaluruFull-time10–18 yrsPosted 2 months ago
Leadership banking role at JPMorgan Chase in Bengaluru. Needs 10+ years and a degree.
About the role
As a Loan Servicing & Credit Support Manager in our Loans group, you will oversee daily team activities to ensure compliance with Service Level Agreements (SLAs). You will supervise processes such as Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments.
What you'll do
- Monitor the team daily to ensure all SLAs are met and escalate exceptions for resolution
- Supervise processes including Deal Closing, Drawdowns, Rollovers, Repayments, and Nostro & Past Due Reconciliation
- Ensure adherence to quality and quantity SLAs with a robust workflow model
- Serve as the SME, handling complex queries and routing them to onshore teams if needed
- Implement a Knowledge Management model with SOP maintenance and training
What you need
- Reconciliation
- Investment banking
- Compliance
- SOP writing
- General ledger