Technology Support Lead
HyderabadFull-time5–9 yrsPosted 1 week ago
Senior IT support role at JPMorgan Chase in Hyderabad. Needs 5+ years.
About the role
As a Technology Support Lead in Environment Experience team within Consumer & Community Banking, you will play a lead role in ensuring the operational stability, availability, and performance of our pre- production services.
What you'll do
- Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
- Creating Dashboard and Providing End to End Observability Solution with help of Chase approved tool like Splunk , Dynatrace, Grafana etc
- Leads team adoption of enterprise-authorized AI capabilities within the work environment to improve incident triage speed and consistency (e.g.
- Execute policies and procedures that ensure operational stability and availability and lead incident, problem
- Monitor pre-production environments for anomalies, address issues, drive evolution of utilization of standard observability tools
What you need
- Troubleshooting
- ITIL
- AWS
- Splunk
- Grafana
- Python