Customer support executive

About the role

It's always on our mind and often comes with a rollercoaster of emotions and complex jargon. Whether it’s a savings account, payments, loans, credit cards, investments, or smart money tools it’s all on Jupiter. We break down banking jargon, offer spending insights, and give users modern features to make better financial decisions.

What you'll do

• Supporting end customers via various communication channels, including mail, live chat, social media, and on-call
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Use the right methods/tools to provide accurate, valid, and complete information. Handle
• Customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

What you need

• Customer service
• Chat support
• Upselling
• Marketing automation
• Communication