Product Solution Engineer
MumbaiFull-time1–4 yrsPosted 1 week ago
Junior software engineering role at Juspay in Mumbai. Needs 1+ years and a B.Tech or B.E..
About the role
You must have a passion for superior customer/ business satisfaction as part of a successful merchant facing product organisation. You must be a good problem solver and trouble-shooter who not only relishes playing around with gadgets and new technologies but also enjoys the fun of solving new technical problems every day.
What you'll do
- Take ownership of customer issues and requests through to resolution
- Research, diagnose and troubleshoot issues following SLAs
- Guide non-technical users through the issue resolution process
- Product integration support for merchants
- Collect and document information about users problems for future references
What you need
- SQL