Associate/ Sr. Associate - Quality
NagpurFull-time1–2 yrsPosted over a month ago
Junior finance role at KC Overseas Education in Nagpur. Needs 1–2 years and a degree.
About the role
As a Associate/ Senior Associate - Quality, you will be responsible for analysing compliance, accuracy, and timeliness in application follow-up processes. The role involves systematic monitoring, auditing, reporting, and quality governance to ensure smooth partner coordination and timely application progress in CourseFinder.ai .
What you'll do
- Application Audit – Review 100% of applications “Pending from Partner” (≥30 days) and a sample pool ~40% from “Case Closed” and “Enquiries” to ensure adherence to…
- Compliance Tracking – Monitor daily follow-up reports, audit scheduled actions, and flag overdue follow-ups to processors
- Escalation Oversight – Escalate cases with no partner response after two follow-ups to BU Head with proper documentation and track until closure
- Closure Monitoring – Ensure timely closure of applications (≥60 days) unless justified, update statuses to “Ready for Submission,” and notify BU Head for exceptions
- Reporting & Documentation – Prepare daily compliance reports, weekly quality audit reports, and maintain clear documentation for audit readiness
What you need
- Excel
- Audit
- CRM
- Reporting
- Compliance