Manager - Quality & Business Operations
MumbaiFull-time6–11 yrs8 L–₹10 L a yearPosted 6 days ago
Senior operations role at Ketto Online Ventures in Mumbai. Needs 6+ years. Pays ₹8–10 LPA.
About the role
T&Q Manager, Domestic Contact Center (Ketto: OTD & SIP) Own the QA framework, scorecards, and weekly calibration for OTD and SIP calls, including fatal parameters (misselling, consent, mandate accuracy, data privacy). Run AI and manual audits side by side, and validate AI accuracy regularly. Own induction, product training, nesting/OJT, certification, and refreshers, with separate learning paths for OTD and SIP.
What you need
- Six Sigma
- Problem solving
- Reporting
- Root cause analysis
- Process improvement
- Data privacy
Good to have
- Excel