Customer Quality Lead
LaturFull-time8–14 yrsPosted over a month ago
Leadership customer support role at Kinet in Latur. Needs 8+ years and a diploma.
About the role
Customer Quality Lead at Kinet. Drive customer quality excellence by ensuring safe, reliable, and compliant train deliveries.
What you'll do
- Drive customer quality excellence by ensuring safe, reliable, and compliant train deliveries
- Act as the key customer quality interface, lead complaint resolution, RCA/CAPA, and continuous improvement initiatives
- Strengthen customer satisfaction, quality governance, and cross-functional collaboration while developing a high-performing quality team and fostering a strong…
- Own Customer Quality for rolling stock/train projects
- Ensure right-first-time, safe and compliant train delivery
What you need
- Root cause analysis
- Complaint handling
- Communication