Support Specialist
RemoteFull-time2–5 yrsPosted open since feb 2025
Mid-level customer support role at Komodo Health. Needs 2+ years. Remote.
About the role
This role supports both existing products and new platform features. The primary communication method is written English, requiring strong written language skills. This role is the initial point of contact for user assistance and a key component of our Customer Retention strategy. Looking back on your first 12 months at Komodo Health, you will have…
What you'll do
- Deliver exceptional application support to our customers, providing information, best practices, and process guidance
- Accomplish these outcomes through the following responsibilities…
- Handling common technical tasks and activities according to specifications
- Responding to your workload with consistent operational rigor and modeling best Dragon behaviors in communication, timeliness and follow-through
What you need
- SOP writing
- SQL
- Communication
Good to have
- JIRA