Specialist, Port Solutions
BengaluruFull-timeJunior levelPosted 3 months ago
Customer support role at Konecranes in Bengaluru. Needs a B.Tech, B.E. or diploma.
About the role
We are looking for a self-starter Product Specialist / Asst. Manager to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
What you'll do
- Provide service and customer support during field visits
- Manage all on site installation/commissioning, repair, maintenance, and test tasks
- Handling warranty cases & repairs
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
What you need
- Customer service
- Sales
- Instrumentation
- Communication