Deputy Branch Manager-Inbound_Branch Banking-Service_Ahmedabad

About the role

We are looking for a proactive and customer-focused Deputy Branch Manager - Inbound to oversee branch operations and ensure exceptional service delivery. This role involves managing daily branch activities, ensuring compliance with regulatory standards, and driving service excellence. The Deputy Branch Manager - Inbound will also be responsible for team supervision, complaint resolution, and maintaining high service scores.

What you'll do

• Responsible for team supervision, complaint resolution, and maintaining high service scores
• Manage and improve service scores of the branch
• Oversee day-to-day branch operations ensuring smooth functioning
• Ensure strict adherence to compliance, audit, and regulatory requirements
• Manage branch lobby and customer queues to enhance service delivery

What you need

• AML
• KYC
• Compliance
• Complaint handling
• Audit