Elite Banker-Inbound_Branch Banking-Service_Pune

About the role

We are looking for a customer-focused and experienced Elite Banker - Inbound to support branch banking operations and deliver high-quality service to walk-in customers. The Elite Banker will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed.

What you'll do

• Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products
• Act as a backup to the Personal Banker during peak hours or absences
• Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts
• Resolve customer queries efficiently and professionally
• Identify and capitalize on business opportunities sensed during customer interactions

What you need

• Reconciliation
• Cross-selling
• Audit
• Compliance