Sky Service Distribution - RM_Sky Channel-Contact Centre Inbound_Bengaluru
BengaluruFull-time1–2 yrsPosted today
Junior customer support role at Kotak Mahindra Bank in Bengaluru. Needs 1–2 years and a degree.
About the role
Attend inbound customer calls related to Retail Liabilities, ensuring prompt and satisfactory resolution of queries and service requests. Identify and convert opportunities for cross-selling banking products during customer interactions. Deliver quality communication and customer service within defined productivity and service benchmarks.
What you'll do
- Attend inbound customer calls related to Retail Liabilities, ensuring prompt and satisfactory resolution of queries and service requests
- Identify and convert opportunities for cross-selling banking products during customer interactions
- Deliver quality communication and customer service within defined productivity and service benchmarks
- Ensure customer delight by providing consistent service experiences and timely resolution of issues
What you need
- Communication
- Customer service
- Cross-selling