Team Leader Grievenace Redressal_HO & SUPPORT_0224_1288_1067636
MumbaiFull-timeSenior levelPosted 2 days ago
Senior finance role at Kotak Mahindra Bank in Mumbai.
About the role
To lead the BO/Regulatory Complaints team and ensure timely, accurate, customer-centric and compliant resolution of regulatory grievances, while driving strong individual and team performance.
What you'll do
- Lead and supervise a team of 5 officers responsible for handling BO/Regulatory complaints
- Ensure complete and satisfactory resolution of complaints within 7 calendar days , with adherence to prescribed regulatory and internal timelines
- Monitor case ageing, pendency, write-backs and follow-ups on a daily basis to prevent delays and TAT breaches
- Coordinate with RNO and relevant stakeholders to ensure all BO queries and clarifications are addressed accurately and within stipulated timelines
- Ensure adherence to defined Service Quality (SQ) parameters , process standards and regulatory requirements
What you need
- Compliance
- Complaint handling