Servicenow Consultant
BengaluruFull-time4–6 yrsPosted 4 days ago
Mid-level software engineering role at KPMG Global Services in Bengaluru. Needs 4–6 years and a BCA or MCA.
About the role
The ServiceNow Business Analyst acts as a functional bridge between business stakeholders and technical teams , driving requirements for ITSM, CMDB, and ITOM modules. The role focuses on translating business needs into scalable ServiceNow solutions , ensuring alignment with ITIL, CSDM, and enterprise governance standards .
What you'll do
- ✅ Business Analysis & Delivery
- Conduct requirements elicitation workshops with IT, Operations, and Infrastructure teams
- Translate business needs into clear requirements for developers and architects
- Support end-to-end project lifecycle (Design → Build → Test → Deploy)
- Gather and analyze requirements across: Incident Management
What you need
- ServiceNow
- ITIL
- Business analysis
- Reconciliation
Good to have
- REST APIs