Verification & Validation Lead || Robotics || Automation || Gurugram

About the role

We are looking for a Technical Support Team ( Verification and Validation ) Lead to build and lead the Technical Support Group for a growing mobile robotics business. This is a hands-on leadership role for someone who understands what it takes to troubleshoot, commission and stabilise complex robotic and automation systems in real customer environments — while also building a capable technical support function around them.

What you'll do

• Define the scope and operating model for L2 technical support
• Build the team structure, skill requirements, hiring plan and capability roadmap
• Establish clear triage and escalation processes
• Define technical standards, performance expectations and certification paths
• Develop SOPs, troubleshooting guides and knowledge-management practices

What you need

• Escalation handling
• Root cause analysis
• Performance management
• PLC
• FMEA
• Customer service

Good to have

• SOP writing
• Site execution