Operations Process Lead - AI & Process Improvement ( Event, incident, problem and change management)

About the role

Operations Process Lead - AI & Process Improvement ( Event, incident, problem and change management) at Kwalee. Run, modernise and continuously improve TomTom’s core operations processes, as part of a team that puts AI at the heart of how we work.

What you'll do

• Run, modernise and continuously improve TomTom’s core operations processes, as part of a team that puts AI at the heart of how we work
• Contribute across event, incident, problem and change management
• Run day-to-day process performance, governance and KPIs alongside the team’s process owners, keeping things lean
• Alert correlation and noise reduction in event management
• Auto-triage, smart assignment and AI-written incident summaries

What you need

• Process improvement
• Change management
• ITIL
• LLMs
• ServiceNow
• Grafana

Good to have

• Machine learning
• Lean
• Root cause analysis
• Data privacy