Sr Team Leader Quality Analyst - Tech Support
PuneFull-time5–9 yrsPosted over a month ago
Senior IT support role at Kwalee in Pune. Needs 5+ years and a B.Tech or B.E..
About the role
As a Sr. Team Leader Quality - Tech Support, you will be responsible for leading the Quality Assurance function within Technical Support operations, ensuring high standards of service quality, customer satisfaction, and operational excellence.
What you'll do
- Ensuring day -to day briefing is carried with team over modality of task by covering the type of quality to be maintained. Developing a strategy that the team members…
- Ensuring quality analysts should be thoroughly trained on the specifications of document and guidelines of each annotation task so they are much through with the…
- Conduct regular quality calibrations, team briefings, and knowledge-sharing sessions to align Quality Analysts and Technical Support Engineers on evolving processes
- Act as a subject matter expert for quality processes, supporting audits, compliance reviews, and customer-facing quality initiatives
- Ensuring the productivity is maintained by keeping track of every respective Quality Analyst on hour basis
What you need
- Office 365
- Linux