Senior Technical Specialist
BengaluruFull-time5–8 yrsPosted 3 days ago
Senior customer support role at Kyndryl in Bengaluru. Needs 5–8 years and a B.Tech, B.E. or B.Sc.
About the role
Senior Technical Specialist at Kyndryl. A technical Network Subject Matter expert role which requires strong hands-on experience on Network technologies.
What you'll do
- A technical Network Subject Matter expert role which requires strong hands-on experience on Network technologies
- Diagnose complex issues across servers, networks, cloud environments and systems to identify root causes
- Recommend solutions that balance technical feasibility, timelines and customer priorities
- Test, refine and automate processes to improve reliability, efficiency and repeatability
- Assess risks proactively and implement strategies to prevent disruptions
What you need
- Customer success
- Routing and switching
- Firewalls
- Communication
Good to have
- Root cause analysis