Guest Service Associate (Front Office) V5.0 (Apprenticeship)
KolkataApprenticeshipFresher9.6k–₹12k a monthPosted 3 months ago
Hospitality apprenticeship at Lalit Great Eastern Kolkata Hotel in Kolkata. Needs Class 12. Stipend ₹9,600–12,300 a month.
About the role
Greeting arrivals warmly, managing check-ins, and assigning rooms. Booking rooms online, via phone, or walk-in, and managing availability. Verifying credit cards, processing room charges, and closing guest folios. Answering questions about hotel amenities, local attractions, and travel directions. Answering phone calls, routing messages, and responding to guest emails.
What you'll do
- Handling Reservations: Booking rooms online, via phone, or walk-in, and managing availability
- Processing Payments: Verifying credit cards, processing room charges, and closing guest folios
- Providing Information: Answering questions about hotel amenities, local attractions, and travel directions
- Managing Communication: Answering phone calls, routing messages, and responding to guest emails
- Resolving Complaints: Addressing room issues, fixing billing errors, and ensuring guest satisfaction
What you need
- Guest service
- Front office
- Reservations
- Housekeeping
- Communication