Senior Engineer, Product Support
NoidaFull-timeSenior levelPosted 1 week ago
Senior IT support role at Landis+Gyr in Noida. Needs a B.Tech or B.E..
About the role
You'll be joining a dynamic, collaborative, and diverse team committed to delivering world-class energy solutions. You’ll work on high-impact projects that shape the future of energy innovation and grid modernization. The Product Support Specialist provides in-depth support for technical issues which are escalated from the Service Desk/L1/Program teams during OTA & ATR phase of the project.
What you'll do
- Be joining a dynamic, collaborative, and diverse team committed to delivering world-class energy solutions
- Work on high-impact projects that shape the future of energy innovation and grid modernization
- Lead projects that will increase productivity or customer service
- Provide end-to-end troubleshooting for the deployed products & solutions
- Provide root cause analysis and recommend solutions for advanced support issues
What you need
- Troubleshooting
- Hardware
- CRM
- Root cause analysis