Customer Service Representative - Spanish Speaker
DelhiFull-time3–4 yrsPosted 1 week ago
Mid-level customer support role at Legal Management Group in Delhi. Needs 3–4 years.
About the role
You will work closely with a US-based legal team and play an important role in creating a positive client experience from the very first interaction.
What you'll do
- Handle inbound calls, emails, and client inquiries professionally and with empathy
- Conduct initial client interviews to gather important information about their situation
- Communicate effectively with English- and Spanish-speaking clients
- Assist qualified clients through the intake and onboarding process
- Collect, verify, and accurately document client information
What you need
- Customer service
- MS Office
- Voice process
- Communication
Good to have
- CRM