Customer Quality Management
BengaluruFull-time7–13 yrsPosted 1 week ago
Senior customer support role at Lenovo in Bengaluru. Needs 7+ years and a B.Tech or B.E..
About the role
Customer Quality Management at Lenovo. Failure Analysis on Field issue (ODTS issue, CritSits, Top-down case).
What you'll do
- Failure Analysis on Field issue (ODTS issue, CritSits, Top-down case)
- Customer using scenario clarification by co-working with Service team
- Initial local FA and co-work with back-end team for deep FA if necessary
- Regarding IFIR/RA/PSI, co-work with service team and quality KPI/PQM team
- Analyze quality data to narrow down the main detractors
What you need
- FMEA
- Machine learning
- Communication
Good to have
- Power BI
- PowerPoint
- Data analysis
- Excel