Retail Leader

About the role

You will be the single architect responsible for how physical retail performs, scales, and evolves at South Asia’s largest eyewear company. Your mission is to bridge the gap between cutting-edge retail technology and exponential offline growth. You will be building the system that ensures every Lenskart store delivers a world-class, AI-enhanced customer experience — while driving revenue with relentless operational discipline.

What you'll do

• Be the single architect responsible for how physical retail performs, scales, and evolves at South Asia’s largest eyewear company
• Build a world-class retail talent pipeline through structured hiring, AI-assisted onboarding, L&D programs, and career pathing that retains your best people
• Drive employee engagement, retention, and reduce attrition through strong people practices and ground-level connect
• Partner with the Franchise Development team to identify high-potential markets, onboard new partners, and optimize the franchise P&L model
• Collaborate with Product, Tech, and Supply Chain teams to ensure seamless inventory availability, AI-driven assortment planning, and in-store tech deployment

What you need

• Visual merchandising
• Customer service
• POS
• Performance management
• Inventory management
• SOP writing

Good to have

• Computer vision
• CRM
• Learning and development
• Employee engagement
• Machine learning